Frequently Asked Questions

Do you have a free tier?

Yes, in addition to 21 days free trial we also provide a free tier. On the free tier first 10,000,000 spans per month are free.

All our features are available on the free tier.

How do you bill?

We are using Paddle that handles billing and local taxes. All your billing details stay within Paddle and we don't have direct access to them.

We bill monthly and the price depends on your usage which is available on the billing page.

How to decrease the price?

There are 2 ways to control the cost:

  • You can set the hard limit (budget) on how much you are willing to spend each month.
  • You can use sampling to not collect the spans you are not interested in.

Do you have refunds?

No, but we do not charge upfront and you can cancel at any time.