Pricing by data size is simple to understand and works equally well for spans, events (logs and errors), and metrics. An average span is about 500 bytes plus the size of custom attributes.

When compared with pricing by the number of spans, it is more fair for services that generate a lot of small spans and events, for example, micro-services.

A timeseries is a metric with an unique set of attributes/labels. For example, if you collect 10 metrics on each host and you have 10 hosts, that is 10*10=100 timeseries.

We store spans data (including errors and logs) for 30 days and metrics data for 90 days.

We bill monthly for the amount of ingested gigabytes. The price per gigabyte depends on the total number of ingested gigabytes. For example, if you ingest 2,000 gigabytes, your bill will be 2000 gbs * $0.1 = $200.

If you stay within the free tier limits, you are not billed.

Yes, you can set your budget on the billing page and we will automatically adjust the amount of data we collect to stay within the specified budget.

We are using Paddle for billing and handling local taxes including VAT. All your billing details stay within Paddle and we don't have access to them. Paddle also provides you a receipt if you need one.

No, you can see Uptrace in action using our public playground.

Send us an email and we will reply as soon as possible.